It offered these statistical examples:
Under the Bloomberg administration, residents became “customers” who could call in rants, requests and inquiries to 311, a new nonemergency hot line. New Yorkers also have access to up-to-the-minute feedback on city services. The city tracks and publicizes how long it takes to fill a pothole (2.7 days), how fast ambulances respond to an emergency (6 minutes 37 seconds, down 17 seconds from 2006) and how long it takes 311 phone operators to answer a call (7 seconds).
Another pair of statistics
Here's another pair of statistics: the legal requirement to respond to a Freedom of Information Law (FOIL) request (20 business days) and how long my request has languished (40 business days).
I filed a FOIL request with the mayor's office on May 8 and received a response dated May 19 from Counselor to the Mayor Anthony Crowell, indicating that I would get a response "within twenty days or less informing you of the status of your request."
I'm still waiting.