"The Down escalator has been out of service on and off for a few months now," responded arena spokesman Terence Kelly. "After repeated Band-Aid fixes, turning it on and off, the malfunction required a mechanical fix.... The quote on the [needed] part is being discussed and being negotiated right now.. I don't have an update on what the time will be. I know it's very frustrating. We'll make a better effort to keep you informed."
The nonfunctioning escalator doesn't just frustrate community residents, Kelly added. "On a business operations end, it's not something that appeals to the guest experience."