Monday, January 02, 2012

Post salutes Nets' use of Disney trainers; shouldn't Atlantic Yards contractors similarly care about "redefining customer experience"?

The New York Post reports, in ‘Mouse’ cleaning for Nets:
Trying to bring a theme-park feel to the team’s new arena in Brooklyn, Nets brass have hired Walt Disney Co.’s training arm to teach the Barclays Center’s employees the secrets of its Magic Kingdom.

“We want to create a magical experience where everyone is treated like a VIP no matter where they sit, and no one does it better than Disney,” Nets/Barclays Center CEO Brett Yormark told The Post.

The goal, he added, is “redefining customer experience” for sports and entertainment venues with “unmatched, street-to-seat” service and hospitality.
Maybe they should have started with contractors at the Atlantic Yards site, who, among other things, poured a mysterious powder on Pacific Street.

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